FAQ's

How quickly do you ship? What are your transit times?

We always plan to ship within 7 days of earring drop closing. With that being said, MOST of the time, orders go out within 24 hours, with the exception of preorders or custom work. That timeline will always be laid out in the listing itself.Typical transit time for paper mail within Canada is 5-10 business days, but Canada Post tells us to prepare our customers for up to 3 weeks. (often times it arrives within 3 business days)

Can you save me a pair if I won't be available during the drop? 

Unfortunately no. In order to keep proper records of inventory, and to be fair, orders can not be reserved. If you miss something, you can always reach out to see if we have extra inventory, or check one of our stockists, to see if it's available for purchase there. 

Can Gift Certificates be used in stores?

No. Gift Certificates are digital and purchased ONLY through this website, and can only be redeemed online-which will require you to shop during an earring drop!

Do you offer custom orders?

Reach out if you have a custom order in mind. We do not always have the capacity to accept custom orders, but try when possible.

Do you offer a local pickup location? 

No, sorry. Earrings are available locally at a few locations (watch socials for up to date info on which locations) and can be purchased online during an earring drop. For safety reasons and organizational matters, we do not offer local pickup.

Will you repair my earrings if I break them?

We understand sometimes you really love a certain pair of Of Her Hands Earrings. And sometimes, we aren't as gentle as we should be or a pet or child gets a hold of something and breaks it. Depending on the fix, we can charge a small fee to repair your earring. It's very situational depending on break and supply availability.

RETURN/CANCELLATION POLICY

Earrings are FINAL SALE.

If your earrings arrive broken, or break within one week of purchase we will replace them (depending on the style of earring) or refund you the price of the earrings. Please NOTE: we do our best to provide quality earrings, however because polymer clay earrings are made by hand, minor imperfections are inevitable. We do NOT refund or exchange earrings for minor imperfections. We are unable to cancel orders once they are processed. 

You are making a purchase for costume jewelry. The findings used while they are hypoallergenic and do not contain lead, cadmium or nickel, they are not real gold. Over time, depending on frequency of wear, care taken when handling earrings, how earrings are stored etc, metal parts can tarnish. We recommend using a solution of baking soda or toothpaste to attempt to return the shine to your well loved jewelry.